At Ark Veterinary Hospital & Our Urgent Care, our goal is to provide quality treatment and care in a timely manner to all of our patients. We schedule our appointments so that each patient receives the right amount of time to be seen by our providers and staff. We have implemented a 2-hour cancellation and "no show/10-minute" policy which enables us to better utilize available appointments for our patients in need of pain care. We schedule our appointments on a same-day basis and take the exam deposit at the time of scheduling with our support staff over the phone. If you are more than 10-minutes late or do not show up for your appointment, please understand this forfeits the deposit and we will not be able to see you. Should you need to cancel or move your appointment to a later time, we ask for a 2-hour grace period and then we can refund the deposit. Available appointments are in high demand and your early cancellation will give another patient the opportunity to have access to timely pain care.
To ensure the safety of our staff, other pets, other owners, and your own pet, please do not bring animals to our hospital unless they are properly contained. Cats and exotic pets must be in a secure carrier. Small dogs can be either in a carrier or on a leash. All other dogs must be on a leash at all times. No matter how well behaved your animal is, it is very important that they are always able to be controlled.
We require full payment at the time of service. Ark Veterinary Hospital & Urgent Care accept all major credit (American Express, Visa, MasterCard, Discover) and debit cards as forms of payment, cash and Apple Pay. We do not accept personal checks.
If you need payment assistance, we may be able to help. We offer CareCredit®, which can help you pay for out-of-pocket expenses for your pet’s veterinary visit.
We also accept Scratchpay, payment plans that help patients afford the veterinary care they need.
Ark Veterinary Hospital & Urgent Care are pleased to provide our patients with prescription refills through our hospital. For all prescription refills, it is a requirement that your pet has been seen by one of our veterinarians, is up-to-date on vaccinations, and has had recent bloodwork completed. Additionally, we require 48 hours notice.
If your pet requires a prescription diet, we can provide it for you through our hospital. Prescription diets should be recommended by a Veterinarian. It is a requirement that your pet has been seen by one of our veterinarians, is up-to-date on vaccinations, and has had recent bloodwork completed. Additionally, we require 48 hours notice.
Located off of exit 46 on the NY State Thruway (I-90).
Phone: 585-487-8700
*IMPORTANT*:
We may consider closing our office an hour early Friday through Monday if there are no clients scheduled for appointments or if there is limited foot traffic. Our primary goal is to ensure optimal service during our operating hours. By adjusting our closing time based on demand, we can better allocate our resources and maintain efficiency. When you call for an urgent care case, please be sure to listen to our on-hold/after-hours messaging which will detail our operating hours for that evening. You can also always check our Facebook for updates.